Managed IT Services and Support With Triton

Gain access to top IT expertise, reduce IT costs & increase operational efficiency!

A Managed Services Provider (MSP) can take the burden of managing your business technology services off your shoulders.

Our Features

What Managed IT Services Does Triton Offer?

Triton provides a full spectrum of managed services to support organizations that lack the time or talent to manage their technology in-house to the level they desire. Our team of experienced, trusted engineers, programmers, analysts and consultants is ready to handle all of your IT needs.

Portal Based - Support Help Desk

Many service providers guarantee that your call will be answered promptly—but by whom? At Triton, we offer a local service desk that is staffed with trained technicians (not call agents) who solve most problems on the spot. IT help desk solutions are a big benefit of a managed service provider, so make sure you’re getting the best!

On-Site Support

With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site solutions are either desired or required. Ntiva always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-site services. Talk to us about our on-site support plans to see which one is best suited for your needs.

Network Monitoring and Management

Want to keep your IT environment running at top performance? Managed services provide around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems detect and report failures of devices and connections as we proactively monitor your computers, servers, and other network elements. Triton offers two levels of service: Essential and Premium Monitoring & Management.

Backup and Disaster Recovery (BDR)

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. Triton helps you choose, deploy and manage the backup and recovery solution that’s best for your business. Many of our managed services include multiple options that will meet your backup and recovery needs.

Hardware and Software Procurement

Evaluating, purchasing, and installing hardware and software is a time-consuming process. Triton has the knowledge and skills to help you determine the right licensing agreements and hardware for your business. We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware. Our solutions also allow for better pricing thanks to our bulk-buying power and our direct relationships with many key distributors.

Remote IT Support

The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or “frozen” computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using tools that allow full access to your network and systems. Triton remote support technology services includes installation of software, cloud services, advanced troubleshooting and repairs of applications, and more-cost-effectively keeping your staff up and running.

Server and Workstation Management

One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage this on a regular basis, Triton will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.

Cybersecurity

Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire a Managed Services Provider. 

Microsoft Office 365 Licensing

Triton is a Microsoft Partner with more than 10 years of experience in providing solutions and services for Microsoft applications, including Office 365, Azure and SharePoint. We help your business select the right Microsoft products and plans, help you migrate from your current solution, and provide ongoing management along with our support service desk. Your productivity software is another important cornerstone of managed services!

Bring Your Own Device and Mobile Support

When employees bring their own devices into the workplace, mobile device security becomes a challenge. Although mobile devices increase employee productivity, improperly managed devices can be a major security risk. Many clients rely on our managed services for advice on how to protect their mobile environment. Typically, we start with creating a custom Bring Your Own Device policy. We can also help you evaluate a Mobile Device Management (MDM) solution and other best practices for keeping your devices safe.

Should You Keep IT In-House or Outsource?

Businesses that outsource technology responsibilities to managed service providers often see a huge improvement in their overall operational efficiencies with only modest impact on their IT budget. This is critical, because nearly half of IT executives feel their budgets are either somewhat or very inadequate to meet the needs of their business.

Before you decide whether to keep your IT in-house or choose managed services, you should weigh the pros and cons of each option.

On one hand, in-house technology services likely have an inside, intimate view of how your company operates. However, an in-house team is much more challenging to scale up or down. As your business grows, they can become overwhelmed. This can mean important routine tasks get dropped, or staff may adopt a break/fix mentality—waiting until a specific service is needed and hiring an expensive solution provider to fix it—all of which increases your security risk and hurts employee productivity.

Conversely, choosing managed services allows you to scale according to your needs, guaranteeing an ability to quickly ramp up during a crisis. But not all managed services providers offer the same quality of service, so research and verification are needed before signing up.

Pricing

Triton Support Plans

How Does Triton Deliver Managed IT Services

 

Choose the Plan That Meets Your Budget

Triton offers managed services to suit your needs and your budget, our fixed monthly plans cover solutions from 24/7 service desk, to network monitoring and management, to enhanced email security, to backup and disaster recovery management. 

 

We’ll Guide You Through the Onboarding Process

At Triton, we pride ourselves on delivering an excellent customer experience from day one—and our comprehensive onboarding process is a key part of this experience.

Our onboarding process consists of four phases:

Phase 1: Service Definition

At the beginning of any managed services onboarding, the definition of services is a crucial part of the entire process. We discuss every service outlined in the signed Service Agreement. This process helps our team gain in-depth understanding of your business in preparation for the onsite data gathering, process documentation and ongoing support services.

Phase 2: Data Collection

Our technicians visit your site to gather information about your information technology environment and to begin the documentation process. They work their way through an extensive engineering checklist of discovery items and procedures, covering such things as network investigation, security assessment, backup verification, server room inspections and policy documentation.

Phase 3: Internal Information Review

The primary goal of this phase is to ensure that your IT environment will meet your needs and that you’ll have the technology in place to help your business grow. We gather the information collected in Phase 2 and review it with your dedicated team (alongside our specialized senior technicians if needed).

Phase 4: Orientation Meeting and Service Handoff

Your Triton team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of support procedures if needed. We schedule any recurring onsite visits and set up the cadence for recurring meetings between you and your Account Manager.

Ready to Get Started with a Managed Service Provider?

 

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Office

2772 Phiri Crescent Ext 9
Gaborone, Botswana

Hours

M-F: 8am - 5pm
S-S: Closed

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(267) 76233060

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