Managed IT Support

There are a lot of benefits to this solution that you can take advantage of at a fraction of the cost of having a full-time IT professional. By outsourcing your IT issues to our certified and experienced business technology experts, you can increase productivity because everyone can focus on their real work, plus we are ready to respond at your every beck and call, especially when it comes to restoring your system during downtime and putting your business back in operation again.

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Complete Day-to-Day Management of Your IT Systems
  • Managed IT services from Triton provide a comprehensive solution for all of your organization’s IT needs. From urgent help desk support to long-term technology planning, our services provide the support you need to keep your systems running so that you can stay focused on your mission.

Live Help Desk Support

Hardware and software upgrades

Security & Performance Monitoring

Ongoing technology advice and long-term planning

SUPPORT RATES

STANDARD CALL OUT

P450.00

TRAVEL COST: WITHIN GABORONE
FREE

ADDITIONAL TRAVEL FEE BEYOND THAT P3.50 PER KM

HOURLY CHARGE

P450.00 P/H

AFTER HOURS: WEEKDAYS & SATURDAYS: P550.00 P/H

SUNDAYS & PUBLIC HOLIDAYS: P650.00 P/H

REMOTE ASSISTANCE: P400.00 P/H

SPECIALISED SUPPORT: P690.00 P/H

CALL OUT TIMES

STANDARD:

SCHEDULED BY TECHNICAL CONSULTANT

09:00-16:30

• On-Site installation of NEW products purchased at TNT are billed at minimum 1 Hour @ P350.00 P/H.
• Diagnostic Fee or Quote Rejection fee to be charged @ P 350.00 P/H

How We Build Your Services Plan

We listen to you

We assess your needs

We build your plan

We provide you with a proposal and pricing

SUPPORT CONTRACTS

Support Contract Lite – P2100 Per Month

• Includes 4 Standard Service hours per month.
• Allows for 1 Critical Remote Service hour at Standard Remote Service rates.
• Online Support

Support Contract Small Business – P5,080 Per Month

• Includes 10 Standard Service hours per month.
• Allows for 1 Critical Service hours at Standard Service rates.
• Online Support

Support Contract Merchant – P12,000 Per Month

• Includes 25 Standard Service hours per month.
• Allows for 2 Critical service hours at Standard Service rates.
• Backup Services
• Telephone Support
• Online Support

Support Contract Corporate – P25,350 Per Month

• Includes 55 Standard Service hours per month.
• Allows for 3 Critical service hours at Standard Service rates.
• Backup Services
• Telephone Support
• Online Support

Visit our contact us page and get the support you need!