IT Support

There are a lot of benefits to this solution that you can take advantage of at a fraction of the cost of having a full-time IT professional. By outsourcing your IT issues to our certified and experienced business technology experts, you can increase productivity because everyone can focus on their real work, plus we are ready to respond at your every beck and call, especially when it comes to restoring your system during downtime and putting your business back in operation again.

consulting
  • Technology Provision and IT Consulting -Combining emerging technologies (like Web design& hosting, Domain Registration, Cloud Computing, Software-as-a-Service, Social Networks, Mobility) in order to help organizations to meet their business strategy goals and benefit from the power of technology innovation.
  • Definition of the IT Strategy, Infrastructure and overall Enterprise Architecture required for organizations and enterprises to support the efficient and effective achievement of their business objectives, ensuring the end-to-end IT security across the organization.
  • Increase of the R&D capacity of business partners, staffing their project teams with the highly qualified and experienced research engineers of TNT who add value and ensure the robustness and success of the research and technological development process.

SUPPORT RATES

STANDARD CALL OUT

P550.00

TRAVEL COST: WITHIN GABORONE
FREE

ADDITIONAL TRAVEL FEE BEYOND THAT P4.50 PER KM

HOURLY CHARGE

P550.00 P/H

AFTER HOURS: WEEKDAYS & SATURDAYS: P650.00 P/H

SUNDAYS & PUBLIC HOLIDAYS: P750.00 P/H

REMOTE ASSISTANCE: P400.00 P/H

SPECIALISED SUPPORT: P690.00 P/H

CALL OUT TIMES

STANDARD:

SCHEDULED BY TECHNICAL CONSULTANT

09:00-16:30

• On-Site installation of NEW products purchased at TNT are billed at minimum 1 Hour @ P350.00 P/H.
• Diagnostic Fee or Quote Rejection fee to be charged @ P 350.00 P/H

SUPPORT CONTRACTS

Support Contract Lite – P2100 Per Month

• Includes 4 Standard Service hours per month.
• Allows for 1 Critical Remote Service hour at Standard Remote Service rates.
• Online Support

Support Contract Small Business – P5,080 Per Month

• Includes 10 Standard Service hours per month.
• Allows for 1 Critical Service hours at Standard Service rates.
• Online Support

Support Contract Merchant – P12,000 Per Month

• Includes 25 Standard Service hours per month.
• Allows for 2 Critical service hours at Standard Service rates.
• Backup Services
• Telephone Support
• Online Support

Support Contract Corporate – P25,350 Per Month

• Includes 55 Standard Service hours per month.
• Allows for 3 Critical service hours at Standard Service rates.
• Backup Services
• Telephone Support
• Online Support

Visit our contact us page and get the support you need!